The why & how of selfie verification

As the team behind the best platform for trading in financial markets., we are always working to make it the most comfortable — but we also do everything to make it the most secure. For every safety measure we take, we are happy to explain why we need it and why sometimes additional verification is requested. Today we’ll talk about selfie verification.

Selfie verification: why we request it

Selfie verification is a part of our AML/KYC policy (https://pocketoption.com/en/aml-policy/). We try to ask for it only when necessary: for example, this is how we make sure that it really were you who requested a withdrawal. But there’s more ways we use this method of verification. What do you do if you forgot your password, are not sure which email address you used, or just got a new phone without the 2FA app? You contact us, and your selfie with an ID document lets us know that this is you and not someone posing as you. Yes, we can help even when the situation gets this difficult.

How long does it take to check a selfie?

It takes about one business day to check a selfie. However, we are always trying to make it as quick as possible.

How to take a good selfie?

To take a good selfie, you need to keep in mind three things:

• Text in the document must be easy to read, so make sure that your selfie is high resolution
• You must use the same document that was used to verify your profile
• Your hands and arms must be fully visible

To make sure that your selfie is suitable, you may use the timer function on your phone, take a photo in the mirror or ask a friend to take your picture.

What to do if a selfie was declined?

If your selfie is declined, you will get a message with the reason for it. If you still have questions, reply to this message and our managers will help you. Find out all about the ways to contact us here: https://bit.ly/2YFcHsF