Frequently asked questions about making a withdrawal

Today we’ll talk about making a withdrawal. Here’s all you need to know about methods that can be used to withdraw money, verification requirements, and what to do if a transaction is missing.

I tried to withdraw money and was asked to verify my profile

To be able to withdraw money, you need to verify your profile. It is quick and easy and can be done at any time. If you used a card to make a deposit, you will also be asked to verify it. As a part of our AML/KYC policy (https://pocketoption.com/en/aml-policy/), we can request a selfie. Withdrawals will become available after selfie verification. Read all about it here: https://bit.ly/3wNNg4r

I didn’t receive my withdrawal

Withdrawal requests are processed instantly, and in rare cases, may take up to several hours to be completed. After that, the transaction is sent to your payment system. Cryptocurrency/electronic wallets are the fastest methods to receive a payment, and banks may take some time to process the transaction on their side (generally 1–2 business days). If the time is up and you still haven’t received the payment, contact our managers for help: https://pocketoption.com/cabinet/support/create?o=12

If the transaction cannot be processed using your method of choice, we will provide alternative options.

I was asked to use an alternative withdrawal method

A list of available withdrawal methods depends on the settings of financial providers and can sometimes change. We are always working to keep the list of methods as diverse as possible. However, if a certain method is unavailable, we will contact you and provide a list of alternative methods that you can use to withdraw money.